{"id":354,"date":"2025-10-27T10:22:01","date_gmt":"2025-10-27T10:22:01","guid":{"rendered":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/?page_id=354"},"modified":"2025-10-27T20:32:10","modified_gmt":"2025-10-27T20:32:10","slug":"refund-return-policy","status":"publish","type":"page","link":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/refund-return-policy\/","title":{"rendered":"Refund &#038; Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"354\" class=\"elementor elementor-354\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-41bc0c0 e-flex e-con-boxed e-con e-parent\" data-id=\"41bc0c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-80ca2b7 e-con-full e-flex e-con e-child\" data-id=\"80ca2b7\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-cef5106 e-con-full e-flex e-con e-child\" data-id=\"cef5106\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71318e7 elementor-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"71318e7\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-circle\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M256 8C119 8 8 119 8 256s111 248 248 248 248-111 248-248S393 8 256 8z\"><\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Information<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-360dcf1 elementor-widget elementor-widget-heading\" data-id=\"360dcf1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Refund &amp; return Policy<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-53bd382 elementor-widget elementor-widget-text-editor\" data-id=\"53bd382\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Effective Date:<\/strong>\u00a0October 19, 2025<\/p><p>This Refund &amp; Returns Policy (\u201cPolicy\u201d) explains when Trilogy MBS, LLC (\u201cTrilogy Mind Body Soul,\u201d \u201cTMBS,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) may issue refunds or accept returns for purchases made directly from us through our website, telehealth platform, or authorized channels.<br \/>This Policy supplements our Terms and Conditions applies to all customers and patients of TMBS.<\/p><ol><li><strong> Prescription Medications<\/strong><\/li><\/ol><p><strong>Returns:<\/strong><br \/>Federal law prohibits the return or resale of prescription medications once they have been dispensed. Therefore,\u00a0<strong>no prescription medications can be returned or reused<\/strong>.<\/p><p><strong>Refunds:<\/strong><br \/>Because medications are custom-compounded or prescribed for individual patients,\u00a0<strong>all medication sales are final and non-refundable<\/strong>\u00a0once the prescription has been processed by the pharmacy.<\/p><p><strong>Damaged, Lost, or Missing Shipments:<\/strong><br \/>If your package arrives damaged or does not arrive, contact\u00a0<a href=\"http:\/\/Admin@trilogymindbodysoul.com\"><strong>Admin@trilogymindbodysoul.com<\/strong>\u00a0<\/a>within\u00a0<strong>48 hours<\/strong>\u00a0of the carrier-confirmed delivery date. Include:<\/p><ul><li>Order Number<\/li><li>Tracking Number<\/li><li>Photos of packaging and product (if applicable)<\/li><li>Police Report or carrier claim number (if requested)<\/li><\/ul><p>Each report will be reviewed on a case-by-case basis. If approved, TMBS may issue a credit or replacement shipment to your original payment method.<\/p><ol start=\"2\"><li><strong> Scales and Medical Devices<\/strong><\/li><\/ol><p><strong>Returns:<\/strong><br \/>For safety and hygiene reasons,\u00a0<strong>scales, injectors, and other medical devices are non-returnable once delivered<\/strong>.<\/p><p><strong>Refunds:<\/strong><br \/>All device sales are\u00a0<strong>final and non-refundable<\/strong>, unless TMBS determines the item was defective on arrival.<\/p><p><strong>Damaged, Lost, or Missing Devices:<\/strong><br \/>Report within\u00a0<strong>48 hours<\/strong>\u00a0of delivery to\u00a0<a href=\"http:\/\/Admin@trilogymindbodysoul.com\"><strong>Admin@trilogymindbodysoul.com<\/strong>\u00a0<\/a>with:<\/p><ul><li>Order Number<\/li><li>Tracking Number<\/li><li>Photos of damage (if applicable)<\/li><\/ul><p>If the product defect or carrier loss is verified, TMBS will issue a replacement or credit to the original form of payment.<\/p><ol start=\"3\"><li><strong> Non-Prescription Supplements<\/strong><\/li><\/ol><p><strong>Eligible Items:<\/strong><br \/>Unopened, sealed, non-prescription dietary supplements, vitamins, or nutraceuticals (\u201cSupplements\u201d) purchased directly from TMBS may be returned within\u00a0<strong>30 days<\/strong>\u00a0of delivery.<\/p><p><strong>Return Conditions:<\/strong><\/p><ul><li>Product must be\u00a0<strong>unopened, unused, and in original packaging.<\/strong><\/li><li>Returns requested after 30 days or for opened products will not be accepted.<\/li><li>Customer is responsible for proper storage until returned.<\/li><\/ul><p><strong>How to Initiate a Return:<\/strong><\/p><ol><li>Email\u00a0<a href=\"http:\/\/Admin@trilogymindbodysoul.com\"><strong>Admin@trilogymindbodysoul.com<\/strong>\u00a0<\/a>(do\u00a0<strong>not<\/strong>\u00a0include medical details or PHI).<\/li><li>Provide your\u00a0<strong>order number<\/strong>\u00a0and\u00a0<strong>reason<\/strong>\u00a0for return.<\/li><li>TMBS will issue return instructions and a prepaid label if applicable.<\/li><li>Carefully pack the product to prevent damage.<\/li><\/ol><p><strong>Refunds or Replacements:<\/strong><br \/>Refunds will be issued after inspection of the returned item. If approved, a credit will be applied to the original payment method.<\/p><ol start=\"4\"><li><strong> Late or Missing Refunds<\/strong><\/li><\/ol><p>If a refund was approved but has not appeared:<\/p><ol><li>Check your bank or credit-card account.<\/li><li>Contact your credit-card company (posting may take several business days).<\/li><li>Contact your bank (some institutions delay refunds).<br \/>If you still have not received your refund, email\u00a0<a href=\"http:\/\/Admin@trilogymindbodysoul.com\"><strong>Admin@trilogymindbodysoul.com<\/strong><\/a>.<\/li><\/ol><ol start=\"5\"><li><strong> Subscription and Automatic Renewal<\/strong><\/li><\/ol><p>All recurring TMBS subscriptions (including GLP-1 Care Plans and Wellness Injectables) renew monthly unless cancelled.<\/p><ul><li>You may cancel any time\u00a0<strong>before your next billing date<\/strong>\u00a0by emailing\u00a0<a href=\"http:\/\/Admin@trilogymindbodysoul.com\"><strong>Admin@trilogymindbodysoul.com<\/strong><\/a>.<\/li><li>Once a medication order has been submitted to the pharmacy, the month\u2019s charge cannot be reversed.<\/li><li>Refunds are not issued for late cancellations, unused medications, or partially completed months.<\/li><\/ul><ol start=\"6\"><li><strong> No Medical Guarantees<\/strong><\/li><\/ol><p>Weight-management outcomes vary. TMBS does not guarantee specific results, and refunds are\u00a0<strong>not provided for lack of perceived efficacy<\/strong>.<\/p><ol start=\"7\"><li><strong> Fraud Prevention and Abuse<\/strong><\/li><\/ol><p>TMBS reserves the right to deny refund or replacement requests suspected of fraud, abuse, or excessive claims inconsistent with prior order history.<\/p><ol start=\"8\"><li><strong> Contact Information<\/strong><\/li><\/ol><p><strong>Trilogy Mind Body Soul Customer Support<\/strong><br \/>Email:\u00a0<a href=\"http:\/\/info@trilogymindbodysoul.com\"><strong>info@trilogymindbodysoul.com<\/strong><\/a><br \/>Mailing Address:\u00a0<em>5475 NW Saint James Drive, #242, Port Saint Lucie, Florida, 34983 <\/em><br \/>Website:\u00a0<a href=\"https:\/\/www.trilogymindbodysoul.com\/\">www.TrilogyMindBodySoul.com<\/a><\/p><p>\u2705\u00a0<strong>Compliance &amp; Formatting Enhancements<\/strong><\/p><ul><li>Added explicit\u00a0<strong>FDA 21 CFR 205<\/strong>\u00a0\u201cno-returns of prescription drugs\u201d clause.<\/li><li>Integrated\u00a0<strong>telehealth subscription cancellation policy<\/strong>\u00a0per FTC 16 CFR Part 429.<\/li><li>Added\u00a0<strong>HIPAA-safe contact guidance<\/strong>\u00a0(no PHI via email).<\/li><li>Clarified refund timing and method per\u00a0<strong>Truth-in-Refund Act<\/strong>\u00a0standards.<\/li><li>Organized policy by product category for readability and patient clarity.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Information Refund &amp; return Policy Effective Date:\u00a0October 19, 2025 This Refund &amp; Returns Policy (\u201cPolicy\u201d) explains when Trilogy MBS, LLC (\u201cTrilogy Mind Body Soul,\u201d \u201cTMBS,\u201d \u201cwe,\u201d \u201cus,\u201d or \u201cour\u201d) may issue refunds or accept returns for purchases made directly from us through our website, telehealth platform, or authorized channels.This Policy supplements our Terms and Conditions [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-354","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/pages\/354","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/comments?post=354"}],"version-history":[{"count":4,"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/pages\/354\/revisions"}],"predecessor-version":[{"id":684,"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/pages\/354\/revisions\/684"}],"wp:attachment":[{"href":"https:\/\/demo.virinchisoftware.com\/triology-wellness\/wp-json\/wp\/v2\/media?parent=354"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}