Trilogy Mind Body Soul

Menu
Sign in / Sign up

Privacy Policy

  • Information

Privacy Policy

Effective Date: October 19, 2025

This Privacy Policy (“Policy”) explains how Trilogy MBS, LLC (“Trilogy Mind Body Soul,” “TMBS,” “we,” “us,” or “our”) collects, uses, and protects your Personal Information. “Personal Information” means information that identifies or can reasonably be linked to an individual.

This Policy applies to all Personal Information processed in connection with your use of our websites, mobile applications, telehealth services, and any communication with TMBS unless you are using password-protected or member-only areas, which are covered separately by our HIPAA Notice of Privacy Practices.

  1. Relationship Between This Policy and HIPAA

If you are an established TMBS patient or use a secure member portal, your Protected Health Information (PHI) is covered by our HIPAA Notice of Privacy Practices, not this Policy.
This Policy applies to visitors, prospective patients, and non-PHI interactions such as browsing, contacting support, or marketing activities.

  1. Information We Collect
  2. Information You Provide

We collect Personal Information directly from you when you:

  • Register as a Member or fill out intake forms
  • Communicate with our team via email, text, or chat
  • Purchase products or services
  • Participate in surveys, promotions, or contests

Examples include:

  • Name, address, phone number, and email
  • Date of birth, gender, demographic data
  • Billing and payment details (card number, expiration date, billing address)
  • Medical information voluntarily provided before an official patient relationship is established
  • Photos or documents you upload
  • Emergency contact details
  1. Sensitive Information

We may collect Sensitive Information you choose to provide, including data revealing health-related information, gender identity, or precise geolocation. TMBS only uses Sensitive Information to deliver requested healthcare or wellness services and never sells it.

  1. Information Collected Automatically

When you use our websites or apps, we automatically collect:

  • IP address and device identifiers
  • Browser type and operating system
  • Pages visited, referral URLs, and session duration
  • App usage, error logs, and system analytics

We use cookies, SDKs, pixels, and other tracking tools to improve site performance and personalize content. You can manage cookie preferences through your browser settings.

  1. Information from Third Parties

We may receive data from:

  • Marketing or analytics partners
  • Social media platforms (if you interact with us there)
  • Pharmacies, laboratories, or providers for service coordination
  1. How We Use Your Information

We use Personal Information to:

  1. Provide Services: Register accounts, verify identity, process payments, and deliver medications or wellness products.
  2. Communicate: Respond to messages, send appointment reminders, or notify you of updates.
  3. Improve Operations: Evaluate website and service performance, and enhance patient experience.
  4. Marketing & Outreach: Send offers, newsletters, and educational content (you may opt out anytime).
  5. Compliance & Legal: Fulfill legal obligations, prevent fraud, or respond to valid law-enforcement requests.
  6. Research & Analytics: Use deidentified or aggregated data for research or business intelligence.

TMBS does not sell Personal Information or use PHI for marketing without explicit consent.

  1. How We Share Your Information

We may share information in the following limited ways:

  • With Affiliates and Providers: To coordinate care and manage operations.
  • With Service Providers: Such as telehealth vendors, payment processors, and IT providers who perform services on our behalf under strict confidentiality agreements.
  • With Marketing Partners: For limited promotional activities, unless you opt out.
  • For Legal Requirements: When required by law, regulation, subpoena, or court order.
  • In Corporate Transactions: Such as mergers or acquisitions, provided appropriate safeguards are maintained.

We do not share SMS consent or opt-in data with third parties.

  1. Your Rights

Depending on your state of residence, you may have rights under laws such as the California Consumer Privacy Act (CCPA/CPRA), Colorado Privacy Act, Virginia Consumer Data Protection Act, or others. These may include:

  • Right to Confirm Processing
  • Right to Access and Obtain a Copy of your Personal Information
  • Right to Correct or Delete inaccurate data
  • Right to Opt Out of targeted advertising or data sharing
  • Right to Limit Use of Sensitive Information
  • Right to Non-Discrimination for exercising your rights

To exercise these rights, contact us at Info@TrilogyMindBodySoul.com.
We may need to verify your identity before completing your request.

  1. Data Retention

We retain Personal Information only as long as necessary to:

  • Fulfill requested services
  • Comply with laws and contractual obligations
  • Maintain records for auditing, security, or fraud prevention

Once data is no longer needed, we securely delete or deidentify it.

  1. Data Security

TMBS uses administrative, technical, and physical safeguards—including encryption, access controls, and secure cloud storage—to protect your information. Despite best practices, no system is completely secure, and we cannot guarantee absolute security.

  1. Minors

TMBS does not knowingly collect information from individuals under 18 without parental consent. If we become aware that data was collected from a minor without consent, it will be deleted promptly.

  1. International Data Transfers

All data is processed and stored on secure servers located in the United States and governed by U.S. privacy laws.

  1. Updates to This Policy

We may update this Policy periodically. The latest version will always be available at www.TrilogyMindBodySoul.com. Material changes will be communicated via email or website notice.

  1. Contact Information

Trilogy Mind Body Soul Privacy Officer
Email: Info@TrilogyMindBodySoul.com
Mailing Address: 5475 NW Saint James Drive, #242, Port Saint Lucie, Florida, 34983
Website: www.TrilogyMindBodySoul.com

Acknowledgment

By using our websites, apps, or services, you acknowledge that you have reviewed and understand this Privacy Policy.